Refunds and Returns Policy

We offer a 30-days return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@lunaura.store. Returns must be approved before sending any items back. Items sent without prior approval will not be accepted.

If your return is approved, we will provide instructions on how and where to send your package.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item. In such cases, we will cover the return shipping cost.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom or personalized products
  
• Gift cards

If you have any questions about your specific item, please contact us.

Exchanges

We offer exchanges for defective or incorrect items. For other cases, customers may return the item and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be unused, in original condition, with tags and packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@lunaura.store.